Privacy and personal data
SHAAN OVEN, the trade name of FRANCE GASTRO EUROPE, pays special attention to the protection of personal data processed during browsing, contacting us, or placing an order on the site.
1. Data Controller
FRANCE GASTRO EUROPE
Registered office: 29 avenue de la Déportation, 26100 Romans-sur-Isère, France.
SIRET: 981 549 843 00010.
Contact regarding personal data: info@shaanoven.com.
2. Personal data processed
The data collected depends on your use of the site and the information necessary to process your request.
Identity and contact details
Last name, first name, company, postal address, email address, and telephone number.
Orders and customer relations
Products ordered, delivery information, communication with customer service, invoices, and request history.
Navigation and security
IP address, technical information, cookies, and data necessary for the security and operation of the site.
3. Purposes and legal bases
Order management
The data is used to process payment, prepare orders, organize delivery, manage billing, and ensure after-sales service. This processing is necessary for the performance of the contract and compliance with our legal obligations.
Inquiries and commercial relations
The information provided is used to respond to requests for quotes, advice, or assistance. Depending on the context, the processing is based on pre-contractual measures, legitimate interest, or consent.
Site operation
Certain technical data is processed to secure the site, prevent abuse, and measure its operation. Trackers subject to consent are only used after your choice.
4. Recipients of the data
The data is accessible to authorized persons at FRANCE GASTRO EUROPE and, where necessary, to our technical service providers, payment solutions, carriers, suppliers, or professional advisors. Each recipient only receives the information necessary for their mission and must comply with applicable data protection rules.
5. Retention period
Data is not kept indefinitely. It is kept for the time required for the purpose in question, then deleted or archived when legal, accounting, tax obligations, or the management of a potential dispute so require.
6. Your rights
Depending on the situation and the legal basis for processing, you may exercise the rights provided by personal data regulations.
Access, rectification, and erasure
You can request access to your data, its correction if it is inaccurate, and its erasure when legal conditions are met.
Objection, limitation, and portability
You may request the limitation of processing, object to certain uses, and receive the data concerned in a portable format where this right applies.
Make a request
Write to info@shaanoven.com specifying the subject of your request. You may also lodge a complaint with the CNIL if you feel your rights are not being respected.
7. Cookies and trackers
The site may use cookies necessary for its operation as well as, depending on your choices, audience measurement trackers or third-party services. When consent is required, you can accept, refuse, or modify your choice using the cookie manager.
8. Security and updates
We implement appropriate organizational and technical measures to limit unauthorized access, loss, alteration, or disclosure of data. This policy may be updated to reflect changes to the site, our services, or applicable rules.
Last updated: September 9, 2026. To learn more about your rights, visit the CNIL website: www.cnil.fr.
